Deliver real-time data visibility direct to your customers

The Origin Supply Chain Engine allows the portal to receive all forms of customer demand and using the Contract Management module, create orders and jobs based on the operation or client contract configured.

• Minimise Customer Service requests by giving your customers real time visibility of all their orders and data
• Any queries or amendments can be raised directly against the transaction they relate to, saving time, and providing customer service reps with all the info they need to resolve the issue

No integration? No problem. Origin enables customer to log in and raise order and CRM requests, rather than having to email or ring someone is essential. 

Empower your customers to run reports on their own data 

• Set up automated report schedules to send regular reports to your customers
• Built in pivot framework allows users to change data returned and layout and save for future use
• Standard Milestone and Event Tracking on all Orders and Jobs
• Built in KPIs into Order and Job Dashboards

Let your customer get on with their businesses. Manage by exception and notify them of key developments when needed by email and SMS.

• SSO Authentication
• User Management
• Permission and Relationship management
• Customer Self Service User Management

• Display invoices pulled from your finance or operational systems to customers
• Or use Origin’s Rating function to produce more accurate invoices based on aggregated data