See where the industry’s investing, what’s delivering results, and how the leaders build an edge with integration, measurement, and strategic technology choices.
Why pace and satisfaction are tied to your implementation model (and what that means for co‑development vs off‑the‑shelf).
How integration unlocks visibility, automation, and a better customer experience — and why it remains the weakest link for many.
The “spend loop” keeping budgets stuck, and simple steps to start proving ROI.
Where AI is already paying off and who is ahead of the curve.
AU vs NZ signals: Australians report stronger integration and higher satisfaction; Kiwis pitch tech more and adopt AI faster.
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